Working at Wood Hill House

No activities programme or coordinator, so the role is mostly routine personal care.

A dedicated activities co-ordinator was not in place at the time of our inspection. We observed a lack of stimulating activities for people to be involved in.

No permanent manager on site full time, as they cover another home too.

the interim manager was responsible for another nearby service, meaning they were not consistently present in the home.

Medication errors and poor incident records add stress and risk to shifts.

One person received the wrong dose of Paracetamol, as the PRN protocol did not match the current prescription. Improvements were required to ensure it could be evidenced lessons were learned from these.