Working at Wolverton Court

There continued to be an open and transparent culture, which focussed on positive risk taking... Accidents and incidents were used as an opportunity to learn, develop and improve. Documentation confirmed that when incidents occurred, robust processes were put in place.

Staff told us, 'The team are the best thing about working here. I like the way our service users needs are listened to.' The service consistently achieved 100% compliance in the employment engagement survey.

The registered manager told us their success to maintaining staff was, 'Effective communication. It's about inspiring staff to be outstanding. We allow our staff the space and time to be creative and empowering them. We lead by example.'

Each staff member had completed PROACT-SCIP training... Staff told us there was a proactive support system for them created by the registered manager and deputy manager and implemented by staff. The registered manager and deputy manager completed regular supervisions.

Staff told us, 'The management are absolutely fantastic. They will always listen to you. If you come to the registered manager with a problem, they are so passionate they will always fix it. They will keep you updated, they always improve things for the guys.'

People had been supported to achieve things which were previously unattainable for example people with extreme levels of anxiety in crowds being supported to attend major events in London... People had goals and aspirations that they worked towards and achieved.