Working at Wolston Grange

Shifts feel stretched because residents sometimes wait for toilet help and might have accidents while staff are busy.

One person told us, “They could do with 2 extra just for taking people to the toilet. There is nothing worse than wanting to go and having to wait if they are busy with someone else.” Another said, “You have to hold on and hope you don’t have an accident.”

Risk records like fluid charts and repositioning checks are often incomplete so it's hard to track care properly.

Records to manage and monitor risks were not always clear... it was not always clear if people received enough to drink in line with their targets... The records were not always clear on whether they had been supported to reposition in line with assessed time intervals.

Medicines are not always stored safely and records have problems like missing signatures or unclear writing.

some prescribed medicines were not consistently managed safely. This included thickening agents... which were left unsecured... some of the records were not fully legible. In 1 unit there were handwritten amendments on the medicine records which were not signed or countersigned.