Working at Wolsey House
9a Cromwell Road, Manchester, M30 0QT
Operated by Heathcotes Care Limited
6 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Supportive management and a positive family culture where staff feel valued, but a lack of structured activities programme and basic training hold it back."
Safety & Risk
8/10
✓
People were protected from the risks of abuse and harm... Accidents and incidents were recorded and analysed. Risk assessments were reviewed following incidents... Medicines were managed safely.
Staff Culture
8/10
✓
There was a good culture within the service which had a positive impact on people... People told us, 'We are one big family, like the brothers and sisters, there is not one person that I do not get along with'... Staff were happy in their role per surveys.
Staffing Levels
6/10
✓
During the inspection we observed appropriate levels of staffing to support the people who used the service. People told us, 'There is staff around when I need them' and 'Staff are always there.'
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff had received an induction into the service when they first started working there and training relevant to their roles had been provided. Staff had opportunities for regular supervision and observations of their work performance.
Management
8/10
✓
Staff praised the registered manager and wider management team, they felt supported in their roles. Comments included, 'I am confident in [Name of regional manager] and [Name of registered manager], they have shown me a lot; both are approachable and supportive.'
Programmes
4/10
!
Per 2020 comprehensive inspection: People participated in activities that met their individual choices and preferences... 'I go out a lot. I like to go to the pictures and bowling'... Staff and people prepared a buffet for their Halloween party.
Points to consider
No activities coordinator or regular structured programme, so the role is mostly routine care with basic outings like bowling or parties.
Per 2020 comprehensive inspection: People participated in activities... 'I go out a lot. I like to go to the pictures and bowling'... prepared a buffet for their Halloween party.
Staffing levels are adequate but nothing special, no info on low turnover or long-serving team.
During the inspection we observed appropriate levels of staffing to support the people who used the service.
Only basic induction and role training with supervision, no specialist courses or funded qualifications.
Per 2020 comprehensive inspection: Staff had received an induction... training relevant to their roles... regular supervision.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews