Working at Wollaton Park Care Home

Safety risks to people were managed well. Managers assessed and reviewed safety risks to people and made sure people, and those important to them, were involved in making decisions about how they wished to be supported to stay safe.

Staff gave examples of how the staff team had learnt from the previous inspection report. For example, one staff member said, “We have more regular meetings now, and can raise issues and concerns. We feel listened to now.”

Staff received relevant training to meet the range of people’s needs at the service. Staff received support through supervision and appraisal to support their continuous learning and improve their working practice.

The whole staff team gave positive feedback about the registered manager and deputy, describing them as, ‘dedicated’, ‘caring’, and ‘supportive’.

People were positive in their feedback about the activities provided when the activity co-ordinator was on duty. One person said, “[Name of staff member] is a nice person and does something most afternoons. We go for a coffee morning sometimes. I enjoy the church service they have here and the Bishop came up to see me in my room for a chat.”