Last updated: 9 February 2026
"Supportive managers and positive staff culture, but ineffective staff deployment and limited activities hold it back."
Safety risks to people were managed well. Managers assessed and reviewed safety risks to people and made sure people, and those important to them, were involved in making decisions about how they wished to be supported to stay safe.
Staff gave examples of how the staff team had learnt from the previous inspection report. For example, one staff member said, “We have more regular meetings now, and can raise issues and concerns. We feel listened to now.”
We saw there were enough staff to provide support to people safely. However, at the time of our visit, staff were not always deployed effectively around the building, to enable timely support for people.
Staff received relevant training to meet the range of people’s needs at the service. Staff received support through supervision and appraisal to support their continuous learning and improve their working practice.
The whole staff team gave positive feedback about the registered manager and deputy, describing them as, ‘dedicated’, ‘caring’, and ‘supportive’.
People were positive in their feedback about the activities provided when the activity co-ordinator was on duty. One person said, “[Name of staff member] is a nice person and does something most afternoons. We go for a coffee morning sometimes. I enjoy the church service they have here and the Bishop came up to see me in my room for a chat.”
Staff numbers are enough but not always spread right across floors, leading to long waits like 40 minutes without checks.
we observed a gap of over 40 minutes where people were left unattended on the second floor of the service without being checked by staff during our visit.
Activities rely on the coordinator and are basic like coffee mornings, church and outings, with little happening when they are off.
In the absence of the activity coordinator on the first day of our visit, we saw staff had limited time available for engaging people in any games, crafts or choosing a film. Instead, age-appropriate music played on a loop and the television was on the same channel with the sound on low.
Some care records like repositioning and personal care are not fully completed, so changes in needs might get missed.
we found some repositioning records for people who required support with their skin integrity had not been completed in sufficient detail by staff regarding the position people had been moved to; although people had been moved at the times required in their care plans.
AI Generated
Last inspected: September 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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