Last updated: 10 February 2026
"Supportive management and outstanding activities with kind caring staff, but training gaps and inaccurate safety records need attention."
Monitoring records pertaining to nutrition and hydration for two people were inaccurate and were not being consistently completed.
Staff told us their performance was regularly reviewed, and they felt supported to fulfil their roles. People described staff as kind, considerate, friendly, caring.
There were sufficient numbers of suitably qualified staff to meet the needs of people. People and relatives told us there were enough staff on each shift to care for people safely.
We found inconsistencies in fluid and repositioning records, with variable knowledge from staff of how to support the individuals concerned.
Staff told us their performance was regularly reviewed, and they felt supported to fulfil their roles. Relatives described the staff and management as being always approachable and amenable.
A relative told us; The activities and entertainment available in my opinion are 5 star. Outdoor trips on a boating trip, a visit to a holiday park, a show at a theatre earlier this year plus live music and events are outstanding.
Some staff had uneven knowledge on helping with drinks and repositioning people, showing training gaps.
we found inconsistencies in fluid and repositioning records, with variable knowledge from staff of how to support the individuals concerned.
Records for drinks and turning people were sometimes inaccurate or missed, so risks weren't always managed well.
monitoring records pertaining to nutrition and hydration for two people were inaccurate and were not being consistently completed.
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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