Last updated: 9 February 2026
"Staff feel supported with strong safety and improved activities, but poor staff deployment at mealtimes and inconsistent person-centred management hold it back."
People’s medicines were managed safely. Staff had identified risks to people and when people had accidents or incidents these were recorded and analysed.
Staff told us they felt supported by them and were happy working at the service. One staff member told us, 'I really like her (registered manager). Everyone gets on...'
Staff were not always deployed in a way which meant people received their lunch promptly.
Staff told us they received mandatory training in moving and handling, food hygiene, medicines and safeguarding... staff were up to date with all of their required training.
Although the registered manager was very hands on and knew people well, they did not always demonstrate a person-centred approach.
The service had recently recruited an activity lead who worked at the service Monday to Friday. This had improved people’s access to activities that were more person-centred.
The manager is hands on but sometimes misses staff deployment issues like breaks at the same time or not explaining hoist use to residents.
after lunch we observed two staff members taking their break at the same time. This meant that no staff were in the lounge area... the registered manager neither asked them to take their breaks separately
Staffing is adequate but not always deployed well at busy times like lunch, so residents sometimes wait for meals.
Staff were not always deployed across the service in a way which meant people received their meals promptly.
Only standard mandatory training with supervisions, no specialist courses or funded qualifications mentioned.
Staff told us they received mandatory training in moving and handling, food hygiene, medicines and safeguarding... Training records were kept and we read that staff were up to date with all of their required training.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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