Working at Wold Haven
36 Burnby Lane, Pocklington, YO42 2QD
Operated by East Riding of Yorkshire Council
37 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Strong safety and supportive team with good training, although bank staff cover gaps causing call bell delays and activities remain basic."
Safety & Risk
8/10
✓
Systems were in place to isolate people with COVID-19... good supplies of personal protective equipment (PPE)... Staff had received update training on how to keep people safe... environment was very clean.
Staff Culture
7/10
✓
Per 2017 comprehensive inspection: All the staff we spoke with confirmed that they were well supported... 'It's a good team here, we help each other and chip in.'... positive person centred culture.
Staffing Levels
5/10
!
Per 2017 comprehensive inspection: Most people we spoke with told us there were sufficient staff available... regular bank staff were used to cover any gaps in the rotas... sometimes... delay of up to half an hour.
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: Staff received a comprehensive range of training... training matrix was in place... six monthly observations on staff to check their competency... six weekly supervisions and six monthly appraisals.
Management
7/10
✓
Per 2017 comprehensive inspection: There was a registered manager in post... staff confirmed that they were well supported by the senior care officers and the registered manager, and that they were available and very approachable.
Programmes
6/10
✓
Per 2017 comprehensive inspection: There was an activities coordinator who provided activities three days a week, including chair exercises, games, baking, gardening and nail care... outings... Lions club visit.
Points to consider
Staffing is adequate but uses agency staff to cover rota gaps and call bells can take up to 30 minutes sometimes.
Per 2017 comprehensive inspection: regular bank staff were used to cover any gaps in the rotas... sometimes staff responded to their call bell initially and told them they would come back... delay of up to half an hour
Activities are regular with a part-time coordinator but basic like games and gardening, no specialist or innovative programmes.
Per 2017 comprehensive inspection: activities coordinator who provided activities three days a week, including chair exercises, games, baking, gardening and nail care, as well as holding one off events and parties
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews