Working at Wolborough Court
32a, Newton Abbot, TQ12 1EQ
Operated by StBenetsRCG Ltd
25 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Strong person-centred culture and good training with safety practices, but no permanent manager and reliance on agency staff hold it back."
Safety & Risk
7/10
✓
Staff demonstrated an understanding of what might constitute abuse and knew how to report any concerns... Medicines were safely managed on people's behalf.
Staff Culture
7/10
✓
There was a strong, visible person-centred culture. This was evident from all staff within all roles... Staff spoke positively about communication and how the management team worked well with them.
Staffing Levels
5/10
!
We received mixed reviews about staffing levels to meet people's care and support needs. Despite the national staffing shortages, the management team had worked hard to ensure that staffing levels were adequate to meet people's needs.
Training & Dev
7/10
✓
Staff had also completed nationally recognised qualifications in health and social care... Staff received on-going supervision in order for them to feel supported in their roles.
Management
5/10
!
Staff spoke positively about communication and how the management team worked well with them and encouraged their professional development.
Programmes
5/10
!
People engaged in a variety of person-centred activities. A 'resident enabler' had been appointed and was responsible for activities and engagement on a one to one basis with people. For example, on the day of our visit people were being encouraged to create memory books.
Points to consider
No permanent manager in place yet.
The service did not have a manager registered with the Care Quality Commission. The new manager was in the process of registering with the Care Quality Commission.
Staffing is adequate but uses agency staff sometimes and had shortages covered by last-minute shifts.
'Agency don't know you, it's frustrating'... difficulties with staffing, largely due to staff leaving, recruitment difficulties and last-minute staff sickness.
Only basic one-to-one activities like memory books with a dedicated enabler, no wider variety mentioned.
A 'resident enabler' had been appointed and was responsible for activities and engagement on a one to one basis with people. For example, on the day of our visit people were being encouraged to create memory books.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews