Last updated: 10 February 2026
"Staff feel positive and well-supported with good training and safety practices, but no activities programme and some agency staffing hold it back."
Per 2022: We were assured that the provider was preventing... infections, using PPE effectively, and infection prevention policy up to date; per 2017: Staff had good understanding of safeguarding, risk assessments in place.
Per 2017 comprehensive inspection: All the staff we spoke with felt positive about working at the service, and told us they had good support from management.
Per 2022: The provider had taken steps to ensure staffing was sufficient... Staff had worked flexibly, working extra shifts; per 2017: The service used some agency staff to cover shifts.
Per 2017 comprehensive inspection: Staff induction training and on-going training was provided... Specialist training was provided to make sure that people's needs were met.
Per 2017 comprehensive inspection: Staff were well supported by the registered manager and senior team, and had regular one to one supervisions.
No activities, engagement programmes, coordinator, or creative approaches mentioned in either report.
No activities programme or coordinator, so the role is mostly routine personal care.
No reference to activities, engagement programmes, creative approaches, or coordinator in either report.
Staffing is adequate but uses some agency workers and relies on permanent staff working extra shifts.
The service used some agency staff to cover shifts (2017); Staff had worked flexibly, working extra shifts (2022).
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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