Last updated: 10 February 2026
"Staff feel well supported with sufficient staffing, good training and engaging activities, but no permanent manager in place."
Processes and procedures were in place to receive, record, store and administer medicines safely.
Staff felt well supported by the manager and said they were visible at the service and always approachable.
There were sufficient numbers of staff on duty to meet the needs of people using the service.
The director and manager arranged and oversaw staff training. We saw a programme which detailed the training provided and future training arranged.
At the time of this inspection, the service had not had a registered manager in post since April 2018.
Activities were focussed upon the interests of the people using the service we saw people making fudge and the day before our inspection people had visited a garden centre and bird sanctuary.
No permanent manager in place, even though an experienced one is covering and has reapplied.
the service had not had a registered manager in post since April 2018. The service was now being managed by a previous registered manager of the service and they had re-applied to become the registered manager.
Only standard training programme with supervision and appraisals, no specialist courses or funded qualifications.
Staff were supported through regular staff meetings, supervision and an annual appraisal.
Staffing is adequate with enough staff on duty, but nothing special like low staff turnover or no agency use.
People using the service told us, as did the relatives that we spoke with, that there were always sufficient staff on duty.
AI Generated
Last inspected: August 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp