Last updated: 9 February 2026
"Manager responds well to safeguarding and feedback, but no activities programme, medication errors, and staffing gaps in communal areas make it weaker."
Management of medicines not always safe with ongoing breach of regulation; care plans lacked detail on risks and how to manage them.
Mixed observations around staffing levels with significant periods on first day when no staff present in communal areas where people needed help to mobilise and stay safe.
Registered manager responded appropriately to safeguarding and was receptive to feedback but management team had not identified poor cream records or ongoing medicines issues prior to assessment.
No specific programme of activities to engage people whilst they were in the communal lounge.
No activities programme so your shifts would be mostly routine personal care like helping with washing and meds with no variety.
There was no specific programme of activities to engage people whilst they were in the communal lounge.
Medication errors like missing cream records and stopping meds without checking with the doctor make safe care harder.
Records around the application of topical creams were not well maintained... Prescribed medicines were not always being offered by staff... There continues to be a breach of regulation in relation to medicines.
Staffing too thin in lounges at times leaving areas unsupervised and you stretched covering fall risks.
On the first day of the assessment there were significant periods of time when staff were not present in communal areas. People sitting in these areas required staff to help them to mobilise and keep safe.
AI Generated
Last inspected: September 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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