Working at Wisteria House Residential Home - Somerset
6 Montacute Road, Yeovil, BA22 8QD
Operated by Mr & Mrs S Wortley
13 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.1/10
Key Finding
"Supportive management and positive team culture, but recent serious injury raised risk management concerns and activities remain basic."
Safety & Risk
4/10
!
Assessment prompted by serious injury incident under further investigation with potential concerns about risk management; some risk measures lacked correct decision-making process though addressed promptly.
Staff Culture
6/10
✓
Staff reported team discussions following incidents and positive views: 'We did have a discussion about it as a team... I think it is a safe place for people and think people do get good care here.'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were sufficient numbers of staff to keep people safe and call bells were answered promptly.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff received training to make sure their practice was in accordance with up to date practice and legislation; 'We have good training and refreshers'.
Management
6/10
✓
The registered manager was available throughout our visit, took prompt action to address issues during the assessment, and was taking forward ideas to improve safety including upgrading the call bell system.
Programmes
3/10
✕
Per 2019 comprehensive inspection: There were some organised activities... a quiz was held in the lounge... liked to spend time in the garden in good weather.
Points to consider
Recent serious injury from an incident raised concerns about risk management, plus bed sensors used without proper approval process.
This assessment was prompted by a notification of an incident following which a person using the service sustained a serious injury... indicated potential concerns about the management of risks... pressure mats... correct decision making process had not been followed.
Only basic activities like quizzes and garden time, no coordinator or varied programme to enrich the working day.
Per 2019 comprehensive inspection: There were some organised activities for those who wished to take part. On the afternoon of the inspection, a quiz was held... liked to spend time in the garden.
Just standard training and refreshers mentioned, nothing about specialist courses or career development.
Per 2019 comprehensive inspection: Staff received training to make sure their practice was in accordance with up to date practice and legislation. One member of staff said, 'We have good training and refreshers...'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews