Working at Wisteria House
492 Nacton Road, Ipswich, IP3 9QB
Operated by Kingsley Care Homes Limited
7 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Supportive management and strong safety practices, but unstructured activities and basic training hold it back."
Safety & Risk
7/10
✓
Peoples care plans contained risk assessments which had been written from an assessment of the person's needs and was updated as necessary. Staff were aware of the contents of the care plan.
Staff Culture
6/10
✓
Staff spoke positively about the support they received from the registered manager. One member of staff told us, 'The manager arranges and encourages us to do training.'
Staffing Levels
6/10
✓
Sufficient members of staff were deployed with regard to the needs of the people using the service. The registered manager organised a staffing rota to ensure there were always enough staff on duty.
Training & Dev
6/10
✓
Staff had received training including the safeguarding of people, infection control, administration of medicines and de-escalating techniques. Staff also informed us they had regular supervision and a yearly appraisal.
Management
7/10
✓
Staff understood their roles and responsibilities and found the registered manager supportive. A member of staff told us, 'You can talk to the manager at anytime and they do try to help you.'
Programmes
4/10
!
Staff supported people to access the community for a range of events and activities each week. Some people particularly enjoyed visiting the library.
Points to consider
No dedicated activities coordinator or structured programmes, just basic outings and community visits so the role lacks variety.
Staff supported people to access the community for a range of events and activities each week. Some people particularly enjoyed visiting the library.
Only standard mandatory training and basic specialist topics like de-escalating, no funded qualifications or career paths.
Staff had received training including the safeguarding of people, infection control, administration of medicines and de-escalating techniques.
Staffing is adequate with enough on duty but one vacancy meant not always having female staff as preferred by relatives.
We were aware that the service only had one staff vacancy left to fill and hence once successfully recruited. The service would be able to provide female staff at all times.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews