Working at Wistaston House
551 Crewe Road, Crewe, CW2 6PU
Operated by Heathcotes Care Limited
7 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.6/10
Key Finding
"Staff praised training and the positive culture, but no registered manager and unsafe medicines management held it back."
Safety & Risk
2/10
✕
Medicines were not always managed safely... The provider later confirmed that no person came to harm due to errors... storage room for medicines temperature was above 28°C... This was a breach of regulation 17.
Staff Culture
6/10
✓
Staff were complimentary regarding the manager... 'It's a real positive vibe, a good place to work.'
Staffing Levels
5/10
!
People and staff felt there were adequate staffing levels to provide care. We were told, 'Yes there is enough staff...'
Training & Dev
6/10
✓
Staff spoke approvingly about their induction into the role. Comments included, 'Induction, it was great.'
Management
3/10
✕
At the time of our inspection there was no registered manager in post. However, a new manager had been in post for 3 months and had submitted their application to register with CQC.
Programmes
4/10
!
Events and activities were led by people. The manager showed us evidence of activities and events which had taken place with people.
Points to consider
No permanent manager in place yet, even though a new one started 3 months ago.
At the time of our inspection there was no registered manager in post. However, a new manager had been in post for 3 months and had submitted their application to register with CQC.
Medication errors in records that checks missed, plus medicine room too hot risking safety.
The provider's medicines administration records' (MAR) were not always completed as directed... a member of staff identified a medication error... storage room for medicines temperature was above 28°C.
Only basic outings and events led by residents, no dedicated activities coordinator or specialist programmes.
Events and activities were led by people. The manager showed us evidence of activities and events which had taken place with people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews