Last updated: 10 February 2026
"Strong safety protecting people from harm and a warm supportive culture, but short staffing from last-minute sickness and overdue quality audits need attention."
Systems and processes in place to protect people from harm. The risks to people's safety were well managed. People's medicines were managed safely. The manager's audits of medicines were effective.
People, relatives and staff felt the staff at the service were open, honest, and supportive. Many people spoke about the homely atmosphere at the service.
People told us staff always worked to meet their needs but there were times when they were busy or short staffed, this was often due to short notice sickness.
Staff were happy with the training they received. One member of staff told us they had undertaken a module on how to support people living with dementia. The new manager had been working with staff to ensure they kept up to date with refresher training modules.
The service had a manager in post who was not yet registered with the CQC but had applied for their registration. There were quality monitoring processes in place, some required some updating but the manager was aware and was working to an action plan to ensure completion.
We spoke with the activities coordinator. The local Women Institute (W.I) held coffee mornings at the service for people, and the service also worked with a local horse stable to allow people visit the horses there.
Staff numbers are usually enough but sometimes short when staff call in sick last minute, so they use agency or managers cover shifts.
People told us staff always worked to meet their needs but there were times when they were busy or short staffed, this was often due to short notice sickness. Staff told us there were times when they were short of staff, however this was mainly due to short notice sickness.
Manager is new and not yet fully registered, and some quality checks like the kitchen audit have not been done since April.
The manager had been in post approximately 3 months. Two of the quality audits we viewed such as the kitchen audit had not been undertaken since April. The manager was aware they needed to complete these.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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