Last updated: 9 February 2026
"Strong safety and enough staff without agency use, plus positive team culture and engaging activities, but no permanent manager and inconsistent supervision."
2021 IPC inspection assured service was safe on infection prevention including PPE, testing, cleaning, admissions; per 2018 medicines received as prescribed, good safeguarding and risk management
Per 2018: Staff spoke positively about the support and communication they received, all care staff felt the interim manager and head of care were approachable and that they had access to the skills and support they required
Per 2018: Care staff felt there were enough staff to enable them to safely meet people's needs, 'There is no rush here, We always get the job done. We get to spend time with people'; 2021: The service did not use agency staff
Per 2018: Care staff told us they had access to the training and support they required; not all staff received structured documented supervision in accordance with the provider and interim manager's expectations
Per 2018 comprehensive inspection: There was no registered manager however, there was an interim manager in post while the provider recruited a manager
Per 2018: Dedicated activities coordinator created tailored activity profiles, activities included quizzes, art classes, crosswords, dominoes; plans for new activity centre
No permanent manager in place, only an interim one while recruiting.
Per 2018 comprehensive inspection: There was no registered manager however, there was an interim manager in post while the provider recruited a manager
Only standard training with some staff missing regular documented supervision.
Per 2018 comprehensive inspection: Not all staff received structured documented supervision in accordance with the provider and interim manager's expectations
AI Generated
Last inspected: June 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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