Last updated: 10 February 2026
"Supportive leadership and a positive culture where staff feel valued and safe, although training gaps and lack of activities need attention."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
Staff reported feeling valued and well supported by management, with access to regular supervision and training. One person told us, “[management] are really supportive, I can go to them about anything. I don’t feel judged, I feel listened to.”
People told us there was enough staff. One person told us ‘Yes, I think there are enough [staff]’. Another person told us, “If I press my buzzer, I don’t have to wait long, they respond quite quickly’.
All staff had received infection control training, however a few staff members were overdue a refresher on this according to the provider’s training file.
Staff spoke highly of the registered manager, their supportive leadership, clear communication, and genuine commitment to both staff well-being and resident care.
There was an activities coordinator employed by the service. People who had capacity were free to access the community, and those who lacked capacity were supported by staff. There was a pool table which we observed staff using with residents. However, professionals attending the service reported that there was often a lack of activities taking place.
Some staff overdue on refresher training like infection control, so training coverage has gaps.
All staff had received infection control training, however a few staff members were overdue a refresher on this according to the provider’s training file.
Activities coordinator in place but professionals noted a lack of activities, so the role lacks variety beyond routine care.
professionals attending the service reported that there was often a lack of activities taking place.
Staffing is adequate with enough staff on shift but no details on low agency use or strong retention.
There were appropriate staffing levels and skill mix to make sure people received consistently safe, good quality care that met their needs... People told us there was enough staff.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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