Working at Winterfell

Medicines were not always clearly documented in one central place, there were multiple sheets to record the information on which made it difficult to understand. Temperature recordings for the medication fridge had not been recorded for a few days due to the thermometer not working. There were concerns over the administration of medicines.

Staff told us they felt they had enough training to enable them to do their jobs effectively. However, some staff told us that they did have some training outstanding e.g. Buccal training which would impact the support they could offer to some people.

Photographs within the service evidenced a wide range of activities that people living within the service undertook. Staff told us about the different activities that people engaged in which included local walks, swimming, going for dinner, board games in the garden.