Last updated: 9 February 2026
"Staff feel supported by visible management, reliable staffing and positive culture, but medicines management concerns and some training gaps need improvement."
Medicines were not always clearly documented in one central place, there were multiple sheets to record the information on which made it difficult to understand. Temperature recordings for the medication fridge had not been recorded for a few days due to the thermometer not working. There were concerns over the administration of medicines.
Staff morale in general is good and staff felt happy and proud to work for the service. Staff felt valued and supported within their roles and were confident within their role and able to seek advice from the manager if required.
Staff reported that there are always appropriate staffing levels in the home and a skill mix to ensure that people are supported effectively. One staff member said ‘staffing levels are never an issue’. If ever there was not enough staff on a shift, the team are very supportive and will often pick up extra shifts, as opposed to using agency staff.
Staff told us they felt they had enough training to enable them to do their jobs effectively. However, some staff told us that they did have some training outstanding e.g. Buccal training which would impact the support they could offer to some people.
Staff spoke really positively about the management team. They were able to identify who the manager, deputy manager and regional managers were and said they were visible. Staff feel supported and able to raise any concerns.
Photographs within the service evidenced a wide range of activities that people living within the service undertook. Staff told us about the different activities that people engaged in which included local walks, swimming, going for dinner, board games in the garden.
AI Generated
Last inspected: July 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp