Working at Winslow House

No permanent manager registered yet, even though the provider is hands on and plans to register soon.

The service remained without a registered manager; we raised this with the provider who told us they intended to register as the manager over the next few months.

Gaps in mental capacity records and risk assessments like for special skin creams mean safety checks aren't fully reliable.

There were some gaps in decision specific mental capacity assessments... one person without a risk assessment for the use of a flammable emollient cream.

Not all staff trained on mental capacity yet, though gaps closing in next 30 days.

not all staff had received Mental Capacity Act training... any gaps in staff training were being addressed within the next 30 days.