Working at Winslow Court

The provider had introduced an electronic system for the management and administration of people's medicines. Since its implementation, medicine errors by staff had been reduced significantly. Managers were able to proactively monitor medication records.

Staff told us they felt valued and appreciated by the provider... described the culture within the home, as one in which they were able to speak openly with the registered manager and management team. Staff told us they were confident that they would be listened to if they raised any concerns.

Staff undertook a rolling programme of training, which reflected their duties and responsibilities and people's individual care and support needs. It included non-abusive psychology and physical intervention (NAPPI) to support people with challenging behaviour... Winslow Court is Non Abusive Psychology and Physical Intervention (NAPPI) Centre of Excellence.

Staff described the registered manager as 'excellent' in and out of work. Management were described as 'visible on the floor,' and were seen on a daily basis providing support and guidance.