Working at Winnett Cottage

Systems were in place to learn from safety alerts and incidents. Incidents and accidents were recorded and reported as necessary, and staff took time to reflect... staff gave examples where this approach led to a reduction in incidents.

One staff member said, 'I've been here a long time, I have seen the good managers and the bad. [Registered manager] has transformed the place... I feel like I want to come to work every day.'

One person said, 'Staffing is good, they are always around, and they are the same. Their shifts are the same, so we know who is coming on and most of them have been here for years.'

One staff member said, '[Registered manager] I would say is easy to talk addresses anything honestly and with all of us involved. They are a good manager to me, from my previous experience, managers were distant, but [Registered manager] is open and easy to approach.'