Last updated: 10 February 2026
"Managers are visible and supportive with a happy team atmosphere, but staff deployment is not always effective leaving some people waiting."
Minor issues were identified with medicines. An error was identified... recording error related to a refusal of a medicine which had been signed for as staff had not followed best practice.
A staff member told us, 'I am happy, I have been here for 2 years, we work well as a team. I feel I can share ideas.' Another staff member said, 'It is a great atmosphere and nice teamwork. We work really well.'
There was enough staff to meet the needs of people at Winifred Dell. However, more work was required to ensure the deployment of staff was effective.
Per 2020 comprehensive inspection: Training was provided in a range of mandatory subjects and specialist training given, if required, to meet the individual needs of people living at the service.
The registered manager and deputy were visible in the service... A staff member told us, 'I feel, very supported and they [registered manager and deputy] are always on the end of a phone.'
Per 2020 comprehensive inspection: The service employed a lifestyle co-ordinator... pet therapy... intergenerational activities with local nursery... knit and natter group.
Staff numbers are enough but putting staff in the right places does not always work well, leaving some people waiting or without supervision.
more work was required to ensure the deployment of staff was effective. On the first day of inspection the observations in 1 area of the home identified staff did not always provide enough supervision or support in communal areas.
There was a small error recording a refused medicine that staff had to fix on the spot.
Minor issues were identified with medicines. An error was identified for medicines which require a particular type of storage condition on the day of inspection... recording error related to a refusal of a medicine.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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