Working at Wings
17 The Grove, Mildenhall, IP28 8DP
Operated by Accomplish Group Limited
6 bedsResidential homes
Workplace Score
3.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.2/10
Key Finding
"Decent training and safe medicines practices, but low staffing with heavy agency use and weak management oversight hold it back."
Safety & Risk
4/10
!
Medicines were administered in a timely manner but not always in a way that respected people's preferences. For example, we saw two people reminded it was medicine time and they came to the dining room and waited for their medicines to be dispensed.
Staff Culture
4/10
!
One staff member said, 'It's had a massive impact on both the staff and residents as it seems as if the staff are being pressurised to pick up extra shifts and the residents are constantly having different agency staff.'
Staffing Levels
2/10
✕
There continued to be insufficient staff available to meet people's needs in a timely way. The high usage of agency was maintaining the service at a safe level, but there was impact upon people and permanent staff.
Training & Dev
4/10
!
Per 2020 comprehensive inspection: Some training had not been refreshed according to the provider's own training schedule.
Management
3/10
✕
The shortfalls in managerial oversight and leadership impacted the service and people living there. This was a ongoing breach of regulation 17 (Good Governance)
Programmes
2/10
✕
People were not consistently able to access planned day time pursuits because of a lack of staff who knew people well and could drive.
Points to consider
Staffing is too low with heavy agency use and big vacancies, so permanent staff pick up extra shifts and get tired.
Some 175 hours per week were vacant. Permanent staff spoke of being tired due to overseeing agency and picking up additional hours above their contracted hours.
No activities programme or creative engagement, so the job is mostly routine care with missed outings.
People told us that they were not consistently able to access their planned activities. One staff member said that people had, 'Appointments and to their place of work etc but they sometime can't go due to lack of staff'
Management oversight is weak with ongoing governance problems not fixed despite new manager.
The provider has not understood their obligations relating to ensuring quality performance... shortfalls in managerial oversight and leadership impacted the service and people living there.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews