Working at Wingates Residential Home
95 Chorley Road, Bolton, BL5 3PG
Operated by Wingate Care Homes Ltd
36 bedsResidential homes
Workplace Score
3.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.4/10
Key Finding
"A happier culture delights residents and staff, but very low training completion, short staffing and poor safety practices like unsafe medicines hold it back."
Safety & Risk
2/10
✕
Safeguarding... provider did not evidence safeguarding concerns had been fully investigated... Medicines were not always managed safely... Moving and handling equipment... checks had not been carried out for over 12 months.
Staff Culture
5/10
!
The change in management has improved the atmosphere here, everyone seems happier.” People and relatives told us they would recommend the home due to being happy with the care.
Staffing Levels
4/10
!
dependency tool... indicated 11 staff were required over a 24-hour period to meet people’s assessed needs. However, there was currently only 8 staff on shift per 24-hours.
Training & Dev
2/10
✕
Completion rates for all training sessions was extremely low. Key topics... all had completion rates under 50%, most were below 30% and some had not been completed at all.
Management
3/10
✕
The provider’s audit and governance processes were not robust. Audits had not identified the issues we found on assessment, and where they had identified shortfalls, actions had not been taken timely.
Programmes
3/10
✕
limited records... to demonstrate what social, leisure and recreational activities people had been supported to engage in... only 7 activities and 2 events had been documented over the last 13 weeks.
Points to consider
Staff training completion is extremely low on key topics like manual handling, dementia care and continence, with most under 30% done.
completion rates for all training sessions was extremely low. Key topics necessary to ensure staff could provide safe care and meet the needs of people they supported, all had completion rates under 50%, most were below 30% and some had not been completed at all.
Medication not always managed safely with missed doses, poor storage and recording issues, plus hoist safety checks over 12 months overdue.
Medicines were not always managed safely... one person had missed 3 consecutive doses... Moving and handling equipment, such as hoists and slings... checks had not been carried out for over 12 months.
Staffing levels fall short of the dependency tool needs, with only 8 staff on shift over 24 hours when 11 are required.
We were provided with a copy of this tool, which indicated 11 staff were required over a 24-hour period to meet people’s assessed needs. However, there was currently only 8 staff on shift per 24-hours.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews