Last updated: 10 February 2026
"People feel safe with good risk management, enough qualified staff and engaging activities, but training gaps in equality and no regular supervision hold it back."
Staff spoke confidently about identifying and reporting abuse; medicines managed safely with protocols and body maps; risks assessed with actions taken.
Mixed feedback from staff about registered manager... 'needs to work on their attitude'; but 'positive team culture... our team is really pulling together'.
People told us there were enough suitably qualified staff... 'Yes, enough staff'; service overstaffed while developing staffing dependency tool as previous did not provide enough.
Staff received various training including manual handling and safeguarding; service identified equality training area for development and staff not receiving regular one-to-one supervision.
People spoke positively about the management team, 'the manager is approachable'; mixed feedback from staff about registered manager's attitude, but management team aware and meeting with staff.
Recently appointed activities coordinator; programme included visiting performers, skittles, school visits, minibus day trips.
Staff get basic training like manual handling but have gaps in equality training and no regular one-on-one supervision meetings.
the service had identified that equality training was an area for development. The service had identified that staff were not receiving regular one to one supervision sessions
Staffing is enough with extra staff covering while they fix their staffing tool, nothing more.
the management team had identified that the tool did not provide enough staff to meet the needs of people. Because of this... the service was 'overstaffing'
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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