Working at Windy Ridge Care Home
32 Barton Lane, New Milton, BH25 7PN
Operated by MNS Care Plc
21 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Managers lead by example with staff feeling supported and valued alongside innovative activities, but care notes sometimes fail to match assessed needs and staff retention lacks evidence."
Safety & Risk
6/10
✓
While most of the records we saw indicated a thorough process of assessment and review, this was not always supported by the daily care notes recorded by staff. For example, a person was not always repositioned or personal care provided in line with their assessed needs.
Staff Culture
8/10
✓
Staff we spoke with said they felt valued and were treated well by the provider. They told us the provider recognised staff talents, skills and capabilities... workload was manageable. They said they felt listened to and could raise any concerns if they felt they or others were not being treated well.
Staffing Levels
6/10
✓
People, relatives, staff and professionals all told us they felt there were enough staff and observations during the inspection assured us there were enough staff to meet people’s needs. For example, we observed staff spending time with people and did not appear to be rushed.
Training & Dev
7/10
✓
Staff had received training in a broad range of topics including specific training to enable them to meet people’s bespoke needs and ensure people received safe care. The registered manager had delivered training for staff specifically aimed at improving the dining experience for people.
Management
8/10
✓
Staff told us the registered manager and regional manager “Have the qualifications and 'what it takes' to lead. They lead by example.” Staff said managers had “Good communication skills with staff and residents. Always focused on improving the service…making sure people are comfortable and staff feel supported.”
Programmes
8/10
✓
The new activities coordinator... People living at the home now regularly joined coffee mornings at a local church... a mother and toddler group joined the residents... ‘magic table’, which has a touch screen and can be used for interactive activities... aromatherapy diffusers... sensory hand muffs.
Points to consider
Staff daily notes do not always match risk plans, so things like repositioning people are sometimes missed.
this was not always supported by the daily care notes recorded by staff on electronic handsets. For example, a person was not always repositioned or personal care provided in line with their assessed needs.
Staffing levels are adequate with no one rushed, but there is no info on low staff turnover or no agency use.
People, relatives, staff and professionals all told us they felt there were enough staff and observations during the inspection assured us there were enough staff to meet people’s needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews