Last updated: 10 February 2026
"Staff feel part of a team with positive management and regular training, but inconsistent staffing and no dedicated activities coordinator hold it back."
Per 2021 targeted inspection: The registered manager ensured there were effective infection prevention and control (IPC) procedures... Per 2019: Medicines were managed safely... People were protected from the risk of abuse... referrals had been made.
Per 2019 comprehensive inspection: Staff said they felt that they were part of a team... We observed warm and caring interactions between staff and people using the service.
Per 2019 comprehensive inspection: During the inspection we saw that there appeared to be an appropriate number of staff on duty. However, the feedback we received from visitors indicated that this was not always the case... recruitment was ongoing.
Per 2019 comprehensive inspection: Staff received regular training, supervisions, attended staff meetings and had regular practice checks... regular additional training to improve their skills and knowledge.
Per 2019 comprehensive inspection: Visitors and staff spoke positively about the manager. Staff said they felt that they were part of a team.
Per 2019 comprehensive inspection: The activities co-ordinator had recently left however... the staff were continuing with the activities... arranged for a pantomime... regular social events specifically for families and people. This was an afternoon tea... Saturday breakfast.
Staffing levels look okay on inspection but visitors say they are not always enough and the home is still recruiting more staff.
Per 2019 comprehensive inspection: the feedback we received from visitors indicated that this was not always the case. This feedback was shared with the registered manager who informed us that recruitment was ongoing.
No full-time activities coordinator anymore so the job is basic events run by care staff like family teas and a pantomime.
Per 2019 comprehensive inspection: The activities co-ordinator had recently left however the provider and registered manager assured us that the staff were continuing with the activities.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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