Working at Windsor Street Care Centre
35-37 Windsor Street, Cheltenham, GL52 2DG
Operated by The Orders Of St. John Care Trust
81 bedsNursing homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Approachable managers foster an open, supportive culture with stable staffing, although activities lack specialist programmes and some agency staff are used."
Safety & Risk
8/10
✓
Risks were assessed and managed in order to reduce harm to people, visitors and staff. People were protected from the risk of abuse and discrimination. People's medicines were managed safely and they had access to medicines which had been prescribed for them.
Staff Culture
8/10
✓
There was evidence of an open, transparent, inclusive and empowering culture. ... Staff told us they felt more supported by this registered manager and that she was approachable. ... 'There have been positive changes and we now have a stable nurse team. There is more of a sense of purpose and direction now and everyone appears to be happy in their roles.'
Staffing Levels
7/10
✓
Staff on all five households confirmed there were enough staff on duty to meet people's needs. One member of staff said, 'Staffing levels have improved' and another said, 'There have been huge improvements; we have enough staff and better support.' The additional recruitment of staff had resulted in less dependency on agency staff.
Training & Dev
7/10
✓
Staff were trained and well supported. ... Training in several mandatory subjects was also provided... Staff also attended training on the MCA and DoLS, as well as dementia and end of life care. On-going staff support was provided through planned one to one support meetings.
Management
8/10
✓
The registered manager was approachable and transparent in how they managed situations, incidents and complaints. They met on a regular basis with people, relatives and all grades of staff. Both managers welcomed feedback and used this to help them improve the service.
Programmes
6/10
✓
People were supported to take part in social activities which meant something to them and which they enjoyed. Activities which promoted a healthier life were also provided, for example, singing for the brain, yoga and physical exercises. ... An activities co-ordinator [was part of a team].
Points to consider
Activities are regular with a coordinator doing singing, yoga, exercises, and pet visits, but no specialist programmes to make the role more creatively fulfilling.
Activities which promoted a healthier life were also provided, for example, singing for the brain, yoga and physical exercises. ... visits by pets used for therapy, various group and individual games, socialisation groups such as 'Knit and Natter'
Enough staff after recent improvements and hiring, but they still use some agency workers regularly for one-to-one support.
At the time of the inspection one agency member of staff was providing this. They were used on a regular basis so knew the needs of this person well.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews