Working at Windsor Lodge Care Home

2020 targeted inspection: assured safe IPC with PPE available, cleaning observed, policy up to date; per 2017: good medicines audits and competency checks, risk assessments, no safeguarding concerns.

Per 2017 comprehensive inspection: family-like atmosphere, strong teamwork and openness, staff feel valued and proud: 'It is like a family here... I love the interaction with the residents and the staff. We can have a laugh and joke together.'

Per 2017 comprehensive inspection: sufficient trained staff at all times including proprietors helping out, no shortages, staff report manageable workloads with time to chat: 'We have time to spend with residents. We can sit down and have a cuppa.'

Per 2017 comprehensive inspection: induction with Care Certificate, mandatory training, specialist lead roles (diabetes, infection control, end of life), regular supervision and appraisals: 'I feel we get a good level of training.'

Per 2017 comprehensive inspection: registered manager strong role model with daily presence, hands-on (empties commodes), drives improvements via networks, universally praised by staff: 'All of us girls have a lot of respect for [registered manager].'

Per 2017 comprehensive inspection: distinctive intergenerational projects with local school (poetry, art, apple picking for charity), community partnerships (other homes, museum), therapy dogs, sensory blankets/muffs, iPad learning, reminiscence therapy.