Last updated: 9 February 2026
"Strong leadership and family-like culture with innovative activities, although one onsite staff member occasionally skipped required PPE."
2020 targeted inspection: assured safe IPC with PPE available, cleaning observed, policy up to date; per 2017: good medicines audits and competency checks, risk assessments, no safeguarding concerns.
Per 2017 comprehensive inspection: family-like atmosphere, strong teamwork and openness, staff feel valued and proud: 'It is like a family here... I love the interaction with the residents and the staff. We can have a laugh and joke together.'
Per 2017 comprehensive inspection: sufficient trained staff at all times including proprietors helping out, no shortages, staff report manageable workloads with time to chat: 'We have time to spend with residents. We can sit down and have a cuppa.'
Per 2017 comprehensive inspection: induction with Care Certificate, mandatory training, specialist lead roles (diabetes, infection control, end of life), regular supervision and appraisals: 'I feel we get a good level of training.'
Per 2017 comprehensive inspection: registered manager strong role model with daily presence, hands-on (empties commodes), drives improvements via networks, universally praised by staff: 'All of us girls have a lot of respect for [registered manager].'
Per 2017 comprehensive inspection: distinctive intergenerational projects with local school (poetry, art, apple picking for charity), community partnerships (other homes, museum), therapy dogs, sensory blankets/muffs, iPad learning, reminiscence therapy.
One onsite staff member was not routinely wearing required PPE during inspection, though addressed afterwards.
One member of staff who lived onsite was observed not to be routinely wearing the required PPE. We discussed this with the registered manager and following our inspection they sought advice from the local health protection team.
AI Generated
Last inspected: December 2017
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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