Working at Windsor House
23 Wilford Lane, Nottingham, NG2 7QZ
Operated by Jubilee Care Homes Nottm Limited
6 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Staff feel supported by management and positive about the culture, but gaps in training and unsafe medicines management need attention."
Safety & Risk
4/10
!
Medicines where not always managed safely. For example, supporting information to assist staff in administering medicines that had been prescribed on an ‘as required’ basis were in place, however the information about when to specifically administer these medicines needed to be more detailed.
Staff Culture
6/10
✓
Staff were positive about working for the provider and felt well supported by the management team. A staff member told us, "My managers are very good and anything we report they do take action."
Staffing Levels
5/10
!
We found there was enough staff to meet people’s support needs. A relative told us, “There are enough staff, and I know a few of them.”
Training & Dev
2/10
✕
Staff had not always completed the required training. For example, staff had not completed relevant mandatory autism training.
Management
7/10
✓
Staff told us they felt supported by the management team, were able to raise any concerns and were confident they would be listened to, and action would be taken if needed.
Programmes
3/10
✕
A person is supported to a day centre they enjoy. We use photos of food so [person] can choose what they want to eat.
Points to consider
Staff have not done all required training like autism training, so you might not always feel ready for specific needs.
staff had not completed relevant mandatory autism training. The provider told us they have organised for all staff to complete this training.
Medication is not always handled safely, like unclear guidance on when to give as-needed meds and no solid policy for homely remedies.
Medicines where not always managed safely. ... the provider did not have a clear and robust policy for homely remedies.
No activities programme or coordinator, so the job is mostly routine care with basic choices like photo cards and rare outings.
a person did not always access the community; we were told since covid they had declined. ... daily notes did not demonstrate when the person was offered support to go into the community.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews