Working at Windsor Court Care Home
Lansdowne Crescent, Malvern, WR14 2AW
Operated by Buckingham (Malvern OPCO) Limited
51 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Supportive management and positive team culture, although ongoing recruitment means some reliance on agency staff."
Safety & Risk
8/10
✓
Medicines were managed effectively. People were administered medicines by trained staff who regularly had their competency to administer medicines checked. Medication errors were thoroughly investigated, and appropriate action taken.
Staff Culture
8/10
✓
Staff told us the management team were approachable and supportive. One staff member said, 'I love my job, it's a nice place to work, it is a good team, I like it here.' Another member of staff said, 'Staff are amazing, they know people well, any queries or concerns I can approach the management team, they are so supportive.'
Staffing Levels
6/10
✓
There was ongoing recruitment at the home to recruit into vacancies. This meant there was some reliance on using agency staff. Regular agency staff were used and booked in advance to ensure consistency of care.
Training & Dev
6/10
✓
Staff completed training which included; safeguarding, dementia awareness, infection control, moving and handling, fire awareness and first aid. There was a process in place to monitor the training staff had received and the registered manager ensured refresher training was completed.
Management
8/10
✓
Staff told us they were supported by the management team. One staff member said, 'The manager is very visible approachable and supportive. There are regular staff meetings and a daily flash meeting attended by all heads of departments.'
Programmes
6/10
✓
There were activity co-ordinators which covered 7 days a week. There were weekly lifestyle programme people could choose to get involved with. Activities were planned around people's interests and hobbies as well as new experiences.
Points to consider
Some agency staff cover vacancies during ongoing recruitment, so the team isn't fully permanent yet.
There was ongoing recruitment at the home to recruit into vacancies. This meant there was some reliance on using agency staff.
Only standard training like safeguarding and moving people, no specialist courses or funded qualifications.
Staff completed training which included; safeguarding, dementia awareness, infection control, moving and handling, fire awareness and first aid.
Activities have coordinators and variety like outings and entertainment, but no special innovative programmes.
There were activity co-ordinators which covered 7 days a week. There were weekly lifestyle programme people could choose to get involved with.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews