Working at Windsor Court
The Avenue, Wallsend, NE28 6SD
Operated by Crown Care IV Limited
44 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Staff feel well supported by strong leadership in a positive culture with effective safety, but adequate staffing lacks strong retention and training is only standard."
Safety & Risk
7/10
✓
There were effective safeguarding systems in place. Incidents were investigated and managed appropriately and in a timely manner. Risk assessments were in place to support people to be independent.
Staff Culture
6/10
✓
Staff spoke positively about the culture within the service and said they felt the service was improving. One staff member said, 'I really like working here and I get plenty of support from the nurses.'
Staffing Levels
6/10
✓
There were sufficient staff to meet people's needs.
Training & Dev
6/10
✓
New staff completed an induction which included the completion of the care certificate. Staff received supervision and appraisal.
Management
6/10
✓
Staff spoke very highly of the leadership and support they received from the regional manager and the interim manager during the absence of the registered manager.
Programmes
6/10
✓
Per 2019 comprehensive inspection: A full time activities coordinator planned a range of events and activities within the home. People also attended social groups and visited their local community regularly.
Points to consider
Staffing is adequate to meet needs safely but no details on low agency use or strong staff retention to make workloads easy.
There were sufficient staff to meet people's needs.
Only standard training like the Care Certificate induction and supervision with no specialist courses or funded qualifications.
New staff completed an induction which included the completion of the care certificate. Staff received supervision and appraisal.
Activities are regular with a coordinator doing crafts, quizzes, games and outings but no specialist programmes or innovative approaches.
Per 2019 comprehensive inspection: A full time activities coordinator planned a range of events and activities within the home including crafts, quizzes and games.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews