Working at Windmill Manor

Staffing is adequate during the week but some residents say there are fewer staff at weekends making it busier.

“At weekends there are less staff. Gaining entry at weekends can sometimes take a while,” and “Weekdays staffing levels are fine but at weekends it feels likes it is less.”

No activities coordinator or regular structured programme mentioned so the role involves mostly routine care with some one-off social activities.

Staff told us, “I feel by getting people socially involved, it helps them feel better about themselves. I think this is the best way to make sure people have a good life here.”

Risk assessments and repositioning charts were sometimes generic or not fully completed even though staff knew what to do.

some people’s risk assessments and care plans were generic in content and lacked detail specific to the person... some people’s repositioning charts were not always filled in.