Working at Windmill Lodge Care Home
115 Lyham Road, London, SW2 5PY
Operated by Windmill Healthcare Limited
93 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported by an excellent manager and strong safety practices, but missed training refreshers and occasional staffing busyness hold it back."
Safety & Risk
7/10
✓
Records showed that the safeguarding concerns received were recorded, monitored and actioned appropriately to ensure people's safety. Lessons learnt were highlighted and shared with the staff team to prevent repeated incidents.
Staff Culture
7/10
✓
Staff felt that the working culture in the home was supportive... '[The registered manager] is the best, she listens. We share tears and stress with her and she is always there.'
Staffing Levels
6/10
✓
People said that there were enough staff on duty to meet their care needs... However, a few people said that sometimes staff were busy which meant that 'They don't always have much time for you.'
Training & Dev
5/10
!
Staff attended mandatory training courses... However, we saw that some staff had missed the end date for the refresher courses to be completed.
Management
8/10
✓
Staff felt that the working culture in the home was supportive and had improved with the current registered manager in post. Comments included, '[The registered manager] is the best, she listens. We share tears and stress with her and she is always there.'
Programmes
6/10
✓
A dedicated team of coordinators planned activities in the home seven days a week. They took account of people's hobbies and care needs.
Points to consider
Only standard mandatory training like dementia awareness and safety training, and some staff missed refresher dates.
some staff had missed the end date for the refresher courses to be completed
Staffing is adequate but residents sometimes say staff seem rushed or too busy.
Although a few people told us that staff were in a rush sometimes... a few people said that sometimes staff were busy
No mention of low agency use or strong staff retention to make workloads always unhurried.
People said that there were enough staff on duty to meet their care needs... Records showed that staffing levels were meeting the provided assessed dependency levels.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews