Working at Windmill House
Browick Road, Wymondham, NR18 0QW
Operated by Runwood Homes Limited
59 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Staff feel well supported by leaders with improved morale and positive culture, but unclear handwritten medicines guidance and basic training need attention."
Safety & Risk
5/10
!
Where people had as required (PRN) medicines, the corresponding guidance for staff lacked clear detail and we found them difficult to read as they were hand written... Staff were not always completing the paperwork in real time.
Staff Culture
7/10
✓
Staff told us they felt well supported by leaders... able to speak up, and contribute ideas and feedback at meetings, and during supervision sessions without any fear of reprisals.
Staffing Levels
6/10
✓
Staff told us... there were sufficient numbers of staff on shift to meet and respond to people’s assessed needs and risks.
Training & Dev
5/10
!
Staff told us they had access to required training and felt during the day and overnight there were sufficient numbers of staff.
Management
7/10
✓
Staff told us they felt well supported by leaders within the service, particularly the current registered manager. Morale had improved since our last inspection.
Programmes
6/10
✓
People... supported to ensure they had access to meaningful activities during the week and at weekends... in-house activities, as well as regular trips out into the community... mother and baby group... young people garden with people and multiple care homes participate in an online singing group.
Points to consider
Staffing is adequate but they call in agency staff when short staffed.
A relative told us, “There are enough staff, and if they are short staffed the service get agency staff if they need to.”
Only standard required training is mentioned, no specialist courses or funded qualifications.
Staff told us they had access to required training and felt during the day and overnight there were sufficient numbers of staff.
Medication instructions are sometimes unclear or handwritten, and staff do not always record applications straight away.
Where people had as required (PRN) medicines, the corresponding guidance for staff lacked clear detail and we found them difficult to read as they were hand written... Staff were not always completing the paperwork in real time, where prescribed creams had been applied.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews