Working at Windmill House
Alveston Road, Tockington, BS32 4PH
Operated by Windmill Care Limited
55 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.3/10
Key Finding
"Great approachable management and a proud supportive team, but basic activities and slow pain spotting during care hold it back."
Safety & Risk
7/10
✓
People were protected from the risk of abuse... risk assessments were carried out... medicines managed safely. Accidents and incidents were recorded and reviewed monthly.
Staff Culture
8/10
✓
Staff felt proud to work at Windmill House. They said they worked well as a team... 'I love being here', 'a lovely place to work, we always help each other'.
Staffing Levels
7/10
✓
The registered manager said they had fully recruited to the vacant posts and agency was rarely used. Sufficient staff supported people to ensure they were safe.
Training & Dev
7/10
✓
Staff confirmed they received the training they needed to support people effectively... regular supervision and an annual appraisal. Staff had opportunities to complete recognised care and management qualifications.
Management
8/10
✓
People, their relatives and staff spoke extremely positively about the management... 'The manager is always around, the office door is always open, you can go in'.
Programmes
6/10
✓
There was a variety of activities planned... quizzes, entertainers, silent disco, arts and crafts, bingo, gentle exercise, local nursery visited.
Points to consider
Basic group activities like bingo, quizzes, arts and crafts, and outings, but no specialist programmes or creative innovations to vary the daily role beyond personal care.
Staff were seen completing quizzes... entertainers, a silent disco, arts and crafts, bingo and gentle exercise. We heard about how the local nursery visited.
Staff not always quick to spot and manage pain during care tasks.
We observed a person in pain when being transferred on three separate occasions... Staff had not responded promptly to the person's changing needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews