Working at Windmill Court
St Miniver, Wadebridge, PL27 6RD
Operated by Thomas Henry Mallaband Limited
34 bedsNursing homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Regular supervisions, supportive culture and engaging activities, but staff vacancies lead to agency use and some out-of-date training."
Safety & Risk
6/10
✓
People were protected from the risk of harm and abuse. Care plans provided appropriate guidance to staff to keep people safe. Staff received training on safeguarding.
Staff Culture
6/10
✓
Staff were aware of how to raise any concerns and were confident these would be dealt with. Staff told us they received the training and support they needed to support people in line with their needs.
Staffing Levels
4/10
!
There were some vacancies on the staff team. Staff told us this was sometimes ‘challenging.’ To minimise the impact of this agency staff were used. Relatives said there were not always enough staff available who had a good knowledge of people’s needs, particularly at weekends.
Training & Dev
4/10
!
The training matrix provided at the inspection visit showed there were five members of staff whose training had expired in three or more areas. The manager told us they were monitoring this and had reminded staff of the need to complete refresher training.
Management
6/10
✓
The manager had set up a new schedule to ensure all staff had supervisions planned as well as yearly appraisals. Staff told us they had recently had, either a face to face supervision, or an observation of practice.
Programmes
6/10
✓
There was an activity co-ordinator employed who focused on identifying activities that were in line with people’s interests... People were supported to taking part in a wide range of activities, including bus trips out and visits from a local church.
Points to consider
Staff vacancies mean agency workers cover shifts and work feels challenging sometimes, especially weekends.
There were some vacancies on the staff team. Staff told us this was sometimes ‘challenging.’ To minimise the impact of this agency staff were used. Relatives said there were not always enough staff available who had a good knowledge of people’s needs, particularly at weekends.
Some staff had out of date training in several areas when checked, even though it was updated soon after.
The training matrix provided at the inspection visit showed there were five members of staff whose training had expired in three or more areas. Following the assessment site visit we were provided with an updated training matrix to evidence required training had since been completed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews