Working at Windmill Care Centre

People were not always fully protected and kept safe. Medicines were not always managed safely.

We received mixed feedback from staff. Some staff told us they felt supported by management, however other staff told us, “I don’t see management unless I’m in trouble.”

The registered manager did not operate effective and robust recruitment procedures to ensure they employed suitable staff. We found discrepancies with gathering information of full employment history and unexplained gaps.

During our review of daily care records, we identified examples of staff performing clinical tasks without documented evidence of appropriate training or competence. For instance, one person using the service had a catheter in place, and staff were supporting them with catheter bag changes. However, there was no record on the training matrix or elsewhere to evidence this staff had received training in catheter care or had been assessed as competent.

The manager did not have effective oversight of all staff recruitment, training and competency assessments.