Working at Windlesham Manor
Hurtis Hill, Crowborough, TN6 3AA
Operated by Windlesham Services Limited
40 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Effective leadership and a proud, stable team ensure strong culture and safety, but planned agency use for shifts and basic training are drawbacks."
Safety & Risk
7/10
✓
Per 2021 targeted inspection: Assured provider preventing infections, using PPE effectively, managing outbreaks, and good hygiene practices. Per 2017: Medicines managed safely, risks assessed, safeguarding training in place.
Staff Culture
7/10
✓
Per 2021 targeted inspection: The manager was proud of the way staff had worked together as a team during the pandemic and believed the staff team was stronger as a result. Per 2017: Open, transparent culture with good communication and long-serving staff.
Staffing Levels
6/10
✓
Per 2017 comprehensive inspection: There were sufficient numbers of staff deployed to meet people's needs; low turnover and low sickness levels, but agency considered for extra breakfast shift.
Training & Dev
6/10
✓
Per 2017 comprehensive inspection: Staff told us they had the training they need to effectively carry out their roles, with induction, supervision, and examples like dementia training.
Management
7/10
✓
Per 2017 comprehensive inspection: The registered manager provided effective leadership to the staff team and was a visible presence in the service; staff described them as approachable and responsive to suggestions.
Programmes
6/10
✓
Per 2017 comprehensive inspection: Dedicated activities co-ordinator offered varied programme including manicures, outings, gardening club, yoga, musicians, and therapy dog visits.
Points to consider
Staff numbers are sufficient for needs, but they planned to use agency for extra breakfast shifts.
Per 2017: 'I have asked the agency to provide an extra 07.00-11.00 shift everyday which they are looking in to, to staff it.'
Training covers basics like moving people and dementia awareness with some supervision, but no specialist courses or funded qualifications.
Per 2017: 'Staff gave examples of courses attended including, moving and handling, safeguarding... additional training related to dementia'
Varied activities with a coordinator like outings and pet therapy, but no specialist programmes to make the role more creative.
Per 2017: 'manicure sessions, outings to local places of interest... therapy dog visited... aromatherapy, cookery'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews