Working at Windle Court

Staff are sometimes stretched thin and rushed, especially evenings, which affects communication with families.

Families noted staff were “thin on the ground” and “rushed off their feet,” which sometimes affected timely updates and follow-up on important matters.

Cleaning issues like persistent odours mean safety processes around infection control are not fully reliable yet.

Persistent odours were noted in the Sunflower and Jasmine areas including one lounge with a “strong smell of urine” that did not lessen during the visit.

Activities are varied but some residents want them more regular, so the role may not always feel creatively fulfilling.

People also enjoyed activities and social engagement, although some expressed a wish for more regular opportunities.