Last updated: 9 February 2026
"Supportive management, valued staff culture and good training, but staffing shortages leave teams rushed and cleaning issues persist."
Proactive safety culture with lessons shared, robust medicines management, but persistent odours in some areas and IPC not always effective.
Staff reported feeling supported and valued, open-door policy, monthly staff meetings and 'You Said, We Did' board showing actions on feedback.
Provider acknowledged challenges in maintaining staffing levels, families noted staff were 'thin on the ground' and 'rushed off their feet', additional evening staff added.
Training compliance monitored, access to NVQ Level 3 and 4 qualifications, specialist Champions for manual handling, end-of-life care, and medication.
The registered manager operated an open-door policy, staff felt listened to and valued, with regular supervision and staff meetings.
Varied activities including baking, singing, bingo, armchair exercises, gardening, quizzes, film afternoons, and dementia-friendly features like Train Corner.
Staff are sometimes stretched thin and rushed, especially evenings, which affects communication with families.
Families noted staff were “thin on the ground” and “rushed off their feet,” which sometimes affected timely updates and follow-up on important matters.
Cleaning issues like persistent odours mean safety processes around infection control are not fully reliable yet.
Persistent odours were noted in the Sunflower and Jasmine areas including one lounge with a “strong smell of urine” that did not lessen during the visit.
Activities are varied but some residents want them more regular, so the role may not always feel creatively fulfilling.
People also enjoyed activities and social engagement, although some expressed a wish for more regular opportunities.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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