Working at Windermere Rest Home
23-25 Windermere Road, Southend On Sea, SS1 2RF
Operated by Mr Kumarasingham Dharmasingham
10 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Good staff retention and up-to-date training, although no registered manager and limited activities hold it back."
Safety & Risk
7/10
✓
Care and treatment were planned and delivered in a way that was intended to ensure people's safety and welfare. Improvements had been made in people's individual risk assessments and care plans.
Staff Culture
6/10
✓
People told us they were happy living at the service. One person said, 'I like all the staff equally they are so good at their jobs.'
Staffing Levels
6/10
✓
There was a consistent staff team at the service.
Training & Dev
6/10
✓
Staff had received appropriate training. Staff training had been kept up to date
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission. The registered manager left the service in 2019. Since then a new manager has been in post however, they have not registered with the CQC.
Programmes
3/10
✕
Per 2019 comprehensive inspection: We saw there was limited activities provided for most people at the service.
Points to consider
No permanent manager registered with the regulator, so leadership accountability is lacking.
The service did not have a manager registered with the Care Quality Commission. Since then a new manager has been in post however, they have not registered with the CQC.
No activities programme or coordinator, so the role is mostly routine personal care.
Per 2019 comprehensive inspection: We saw there was limited activities provided for most people at the service.
Only standard training with no specialist courses or funded qualifications.
Staff had received appropriate training. Staff training had been kept up to date and the manager had shared guidance with staff regularly on working during the pandemic.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews