Working at Windermere House

People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. Staff had received safeguarding training and demonstrated an understanding of types of abuse and how they would report concerns.

New staff were expected to complete the care certificate. Staff skills and knowledge were monitored through competency checks and supervisions to ensure their knowledge was practiced and embedded.

The manager’s open-door policy was extended to staff as well as people and their relatives. Staff felt supported in their roles, they received regular supervision with their line manager.

We saw people involved in a music therapy group and one person attending the onsite gym. People had access to additional facilities supporting their wellbeing and sensory needs, this included a salt cave.