Working at Windermere Grange Care Home
Windermere Road, Middlesbrough, TS5 5DH
Operated by St. Martin's Care Limited
64 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported by visible management with a positive culture, but handwritten medicines aren't double-checked properly and relatives say staff are always busy."
Safety & Risk
6/10
✓
Handwritten medicines administration records were not checked thoroughly, or counter signed to ensure accuracy; this is not in line with national guidance.
Staff Culture
7/10
✓
There was a positive culture within the service. Staff felt supported by the management team.
Staffing Levels
6/10
✓
The provider ensured there were sufficient numbers of suitable staff.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff were suitably trained and experienced to carry out their roles. New staff completed an induction which included training and the shadowing of experienced staff.
Management
8/10
✓
Staff felt supported by the management team. Their comments included that the management team were visible and approachable, and they could discuss concerns and share ideas.
Programmes
6/10
✓
One relative told us, 'There are loads of activities going on. They do themed nights, and there are special foods from that country.'
Points to consider
Staff numbers meet needs but relatives say staff are always busy.
The staff are always busy but still have time if you need to speak to them.
Handwritten medication sheets are not double-checked properly.
Handwritten medicines administration records were not checked thoroughly, or counter signed to ensure accuracy; this is not in line with national guidance.
Only standard training like inductions and medicines, no specialist courses or funded qualifications.
Staff received training in medicines administration and competency assessments had been completed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews