Working at Windermere

Staff understood how to safeguard people from abuse and how to report any safeguarding concerns. Individual risk assessments were carried out for each person. Incidents and accidents were reviewed by the registered manager.

Staff were competent, knowledgeable and skilled and felt supported by managers to develop further. The registered manager held regular staff meetings. They encouraged good communication between staff.

There were enough numbers of staff to provide people with safe and consistent care and support. Wherever possible, any sickness or absences were covered by permanent members of staff, including the registered manager.

Most staff had undergone more specialised training to help meet the specific needs of people. For example, in mental health and therapeutic and distraction techniques. Staff felt supported by managers to develop further.

The registered manager was described as being, 'approachable' and 'supportive.' The registered manager promoted transparency in the running of the service.

People participated in activities and occupations which were meaningful to them in the local community. Staff supported people to access educational courses which reflected their interests and learn important life skills.