Working at Winchley Home
Rectory Lane, Kings Lynn, PE33 0NR
Operated by Gemini Care Limited
41 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Supportive manager, positive culture and good training, but safety planning gaps hold it back."
Safety & Risk
6/10
✓
We were assured [on infection control, PPE, testing etc]... but The provider had not ensured a comprehensive contingency plan in the event of an outbreak... not ensured individual risk assessments relating to COVID-19 were in place. Per 2022 inspection.
Staff Culture
8/10
✓
Staff told us that morale was good and they worked well as a team... felt supported by the registered manager and that the service was a good place to work... open and positive culture. Per 2018 comprehensive inspection.
Staffing Levels
6/10
✓
The service was fully staffed. Gaps in the care staff rota due to annual leave or ill health were covered by the service's own staff. Per 2018 comprehensive inspection. Provider had measures to mitigate COVID-19 related staff pressures. Per 2022 inspection.
Training & Dev
7/10
✓
Staff had the relevant skills and knowledge... Training was provided regularly... Some senior staff had undertaken additional specialist training to become a 'Dementia coach'... regular supervision and appraisals. Per 2018 comprehensive inspection.
Management
7/10
✓
The registered manager was well regarded by people, relatives and staff... Staff told us that the registered manager was supportive and approachable. Per 2018 comprehensive inspection.
Programmes
6/10
✓
There was a programme of meaningful activities... activities co-ordinator... wide range of activities which included members of the local community... gardening... dementia awareness celebration. Per 2018 comprehensive inspection.
Points to consider
Safety planning had gaps, no full outbreak plan and no personal COVID risk assessments when inspectors visited.
The provider had not ensured a comprehensive contingency plan in the event of an outbreak. The registered manager has since made updates to the contingency plan. The provider had not ensured individual risk assessments relating to COVID-19 were in place for people living at Winchley Home.
Activities are varied with a coordinator but basic like gardening and community events, no specialist programmes to make work more interesting.
People enjoyed a wide range of activities which included members of the local community... supported to set up their own green house and gardening area... dementia awareness celebration.
Staffing is enough to cover needs with own staff filling gaps, but nothing special like long team tenure or easy workloads.
There were enough staff to ensure people were safe and had their needs met in a timely way... The service was fully staffed. Gaps in the care staff rota due to annual leave or ill health were covered by the service's own staff. Per 2018 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews