Working at Winchester House
180 Wouldham Road, Rochester, ME1 3TR
Operated by Barchester Healthcare Homes Limited
123 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Effective management and positive culture, but staffing shortages at night and basic training hold it back."
Safety & Risk
7/10
✓
Safeguarding incidents... investigated thoroughly... frequency... reduced significantly... Medicines administration records... complete and accurate... detailed risk assessments applicable to their needs.
Staff Culture
7/10
✓
Staff told us since the management team had changed... the culture had significantly improved. One member of staff said, 'I love working here. There is great communication between all the teams.'
Staffing Levels
5/10
!
Enough staff were deployed to meet people's needs... but People and staff said at times there were not enough staff. One person... 'We only have two carers at night. It's not enough.' There were staff vacancies for all positions.
Training & Dev
5/10
!
Staff were given training they needed to perform their roles and the registered manager had a team structure in place for supervision.
Management
7/10
✓
The registered manager had implemented several changes... open-door policy... One member of staff said, 'it's so much better now and I can go to [registered manager] and they are available and will listen.'
Programmes
6/10
✓
There were a range of activities on offer and... three activity coordinators... Some people... gardening however, on two nursing units there was a distinct lack of engagement for people who were cared for in bed.
Points to consider
Staffing is adequate most days but residents and staff say levels are too low at night and leave no time for chats.
People and staff said at times there were not enough staff. One person... 'We only have two carers at night. It's not enough.' And another... 'they never have time to talk, they only have time to do the basics.'
Only standard training to do the job, no specialist courses or extra qualifications mentioned.
Staff were given training they needed to perform their roles
Activities happen but are patchy with little going on for bed-bound people on nursing units.
on two nursing units there was a distinct lack of engagement for people who were cared for in bed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews