Last updated: 10 February 2026
"Staff feel valued and supported with effective training and a positive culture, although staffing improvements need time to become fully sustained."
People experienced safe care and were protected from avoidable harm... Staff identified and assessed risks to people effectively and managed them safely. All accidents and incidents were recorded and reviewed daily.
Staff were passionate about their role and placed people at the heart of the service, demonstrating the caring values of the provider.
The provider needed time to demonstrate that increased staffing levels implemented to meet people's needs safely had become sustained and embedded in practice.
The registered manager operated an effective system of training, competency assessments, supervision and appraisals. Staff consistently told us their training fully prepared them.
Staff consistently told us they felt valued and supported by the registered manager, clinical lead and customer services manager, particularly in relation to recent staffing issues.
The service lifestyle enrichment manager and team were committed to providing a service that promoted person-centred values... We observed care during... social activities.
Staffing is now enough after big recent increases and doubling nurses, but came after shortages and heavy agency use, and staff worry it won't last.
Staff were concerned that improvements in staffing levels would not be sustained... The provider needed time to demonstrate that increased staffing levels had become embedded.
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp