Working at Winash Rest Home

Managers did not always complete mental capacity paperwork, best interest decisions, or make deprivation of liberty applications when needed.

Improvements were required to undertaking Mental Capacity Assessments and making referrals to Deprivation of Liberty Safeguards (DoLS) and the local authority safeguarding team as the management were not always completing these when required.

Some protection concerns and incidents were not reported to the local authority or regulator as they should have been.

some incidents had not been raised with the local authority safeguarding team... Improvements were also required to sending formal notifications to us (The Care Quality Commission) when required.

Only standard training with gaps like no mental capacity assessment training for staff yet.

One area the provider had identified was that staff needed to attend Mental Capacity Assessment training (MCA).