Working at Wimbledon House Residential Care Home
58 Selsea Avenue, Herne Bay, CT6 8SD
Operated by All About Care Limited
34 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Staff get good training and work well together in a supportive team, but weak management oversight and poor risk guides hold it back."
Safety & Risk
4/10
!
Risk assessments, such as the risk of choking, were not sufficiently detailed... the risk assessment did not guide staff on what to do should a person begin to choke... When people were at risk of constipation, there was insufficient guidance for staff... The registered manager did not keep a log of incidents and accidents.
Staff Culture
6/10
✓
Results from staff surveys were positive, with staff noting they felt supported by management and felt listened to. Comments included, 'Everyone at Wimbledon House cares about the residents; there are a lot of good staff', 'We all work together as a team'
Staffing Levels
6/10
✓
People were supported by a consistent staff team who had been recruited safely. The registered manager arranged for agency staff to cover shifts if needed. One member of staff told us, 'We are always busy, but we work really well together.'
Training & Dev
7/10
✓
Per 2020 comprehensive inspection: Staff completed training appropriate to their role including topics specific to the needs... such as mental health conditions and catheter care. Staff were supported to achieve recognised qualifications. For example, the deputy manager and two senior carers had completed a level 5 diploma.
Management
3/10
✕
There was a lack of oversight by the registered manager over the day to day running of the service. The registered manager did not ensure auditing systems and process were established and operated effectively.
Programmes
5/10
!
Per 2020 comprehensive inspection: Staff offered people a variety of activities every day and people could join in if they wanted. During our inspection people enjoyed games of prize bingo... Other people went to the local cinema, shops and cafes. People chose to celebrate events such as birthdays, Christmas and Halloween with parties.
Points to consider
The manager does not oversee daily running and accident records well enough, so patterns in problems are not spotted or fixed promptly.
There was a lack of oversight by the registered manager over the day to day running of the service. There was no effective system to record and analyse accidents and incidents to ensure any patterns or trends could be monitored, identified and acted on.
Guides for risks like choking and constipation medication lack enough detail for staff, especially agency or new ones.
Risk assessments, such as the risk of choking, were not sufficiently detailed. For example, there was no guidance for staff about what to do should a person begin to choke... When people were at risk of constipation, there was insufficient guidance for staff about when the medication should be given.
No dedicated activities coordinator or special programmes, so the job is basic outings and games alongside routine care.
Per 2020 comprehensive inspection: Staff offered people a variety of activities every day... prize bingo... local cinema, shops and cafes... celebrate events such as birthdays, Christmas and Halloween with parties.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews